Tips for Training Your Phone Team and Front Desk Staff Answering the phone isn’t just an admin task — it’s one of the most powerful sales and service tools in your business. Every call is a moment of truth. It could be a curious first-timer, a ready-to-buy customer, or a valuable referrer. And the way
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Summary of How to Win Friends and Influence People by Dale Carnegie One of the first business books I read was Dale Carnegie’s “How to Win Friends and Influence People”. This classic personal development book was written in 1936 and contains the recipe for business success and leadership. Implementing this book helped me make my
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How I learnt that Phone Skills Training is Essential It takes a lot of money and effort to get the phone to ring with a potential new customer! The marketing cost for each inbound prospect call is between $50 and $200. Whether the prospect buys and how much they spend is totally dependent on the
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Great Tips and Ideas to Help Change Your Life and Adopt New Habits Every New Year, many people assess their lives and make resolutions to change their personal habits and set new goals. Some typical New Year’s resolutions include: Health – eat well, lose weight, drink less alcohol, stop smoking Fitness – exercise more &
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SUMMARY OF GOOD BOSS, BAD BOSS How to be the Best … and Learn from the Worst. Probably the best book ever written on the tough parts of being a boss. Good Boss, Bad Boss by Robert Sutton (2010) from Stanford Business School. It contains great advice and wisdom for being a strong & assertive
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HOW TO BE HAPPY! – Follow the paths to Happiness The Study of Happiness and 8 Paths to Happiness Positive Psychology is a field of study that emphasizes strengths and virtues rather than weaknesses and pathology. The study of happiness features the works of such noted psychologists as Martin Seligman, Edward Diener, Sonja Lyubomirsky, Mihaly
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The BEST Books for Developing Leaders and Leadership Skills COMMUNICATION FOR LEADERS – What Leaders Say PEOPLE SKILLS – How to Win Friends and Influence People by Dale Carnegie ADVANCED PEOPLE SKILLS – Easy Peasey & Body Language by Allan Pease CONNECT – Everyone Communicates, Few Connect by John Maxwell CONNECTION – Real Leaders Don’t
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Most people think ChatGPT is just for fun—but they’re missing out on its true potential! Entrepreneurs worldwide are leveraging it to gain a competitive edge in their industries. We’re compiling a powerful list of ChatGPT prompts designed to guide new AI users toward becoming more effective and productive. By tapping into these prompts, you can harness
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AI For Insurance Brokers – ChatGPT Prompts for Insurance Brokers ChatGPT Prompts for individual brokers in city or regional locations to use to grow their business using AI. Here is a curated list of ChatGPT prompts that an Insurance Broker can use to get fast, valuable support from ChatGPT — for marketing, lead generation, content
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Best ways to use Microsoft Copilot (with Microsoft 365) You can use COPILOT effectively, especially tailored for productivity in consulting, marketing, admin work, and content creation: Productivity Use Cases for Copilot in Microsoft 365 1. Copilot in Word – Drafting, Summarising, and Refining Documents Generate first drafts from prompts like: “Write a marketing strategy for
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