Skip to content
Menu
  • About
    • About David Staughton
    • Why Book David?
    • Dave’s Info for Event Organisers
    • Press and Media
    • Podcast Guest
    • BOOKS by David
  • Services
    • ALL Services
    • Conference Speaking
    • Master of Ceremonies – Event MC
    • Team Training
    • Front Desk Success – Convert more Enquiries
  • Clients
    • Clients List
    • Testimonials
  • Resources
    • AI & ChatGPT Resources
    • Wellness Resources
    • Leadership Resources
    • Recruitment Resources
    • FREE eBooks by David
  • Blog
    • See ALL Blogs
  • Contact
    • Contact David
Contact Dave

Best Customer Experience Books

How to Improve Customer Experience & Customer Service – Best Books & Resources

Delivering a great customer experience is vital if you want your customers and clients to return and tell others about your amazing products and services. Here are some great books that can help develop and nurture a Quality Service Culture in your business.

BEST Customer Service Books for Improving Your Customer Service Standards

Hug Your Customers by Jack MitchellHug Your Customers by Jack Mitchell

Hug Your Customers by Jack Mitchell is a delightful and inspiring book that explores the power of exceptional customer service and the ways in which it can transform a business. With its strategies and real-world advice, this book is a must-read.

The book discusses an extensive range of themes, including the importance of customer feedback, the value of personalisation and customisation, and the ways in which exceptional customer service can drive growth and success. Jack Mitchell also provides guidance on how to build a customer-centric culture, and how to empower and motivate employees to deliver exceptional customer service.

One of the unique aspects of this book is its focus on the emotional aspects of customer service. The author emphasises the importance of empathy, kindness, and genuine care in building strong relationships with customers, and offers practical tips for delivering exceptional service with a personal touch.

It is a modern-day sales book that allows you to boost your customer service while maintaining quality relationships with your clients.

 

Up Your Service! – Ron KaufmanUp Your Service! – Ron Kaufman

“Up Your Service!” is a must-read book by Ron Kaufman that delves into the art of creating exceptional customer experiences. Drawing from years of experience in the service industry and his expertise in customer service training, Kaufman offers practical tips and actionable strategies to elevate your customer service game to the next level.

Ron Kaufman is a leader, motivational speaker and educator based in Asia. He has combined all his learnings into a book to help you build the right service culture and surprise & delight your patients.

 

 

 

 

The Power of Moments by Chip Heath, Dan Heath (9780552174459) - PaperBack - Business & Finance Careers

The Power of Moments – Chip & Dan Heath

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us–and how we can learn to create such extraordinary moments in our life and work.

 

 

MY FAVOURITE Customer Service Books (THE CLASSICS)

MY FAVOURITE Customer Service Books (THE CLASSICS)

I have many Customer Experience Books but these are my Customer Service Classics!

  • Moments of Truth by Jan Carlzon
  • Marriott’s Book – The Spirit to Serve by J.W.Marriott
  • Disney Institute – Be Our Guest – Perfecting the Art of Customer Service
  • How to Win Friends and Influence People by Dale Carnegie

A great Video about the effect of great customer service

Further Resources for Leaders to Improve Your Culture

  • Best Resources for Leaders
  • List of the Best Australian Experts and Speakers on Customer Service and Customer Experience

ABOUT David Staughton & Brooklyn Staughton

Brooklyn and David Staughton can help you grow your Sales & Service levels and Improve your Teamwork.

Specialist Practice Excellence

  • Brooklyn Staughton is a conference speaker and skilled Trainer of Front Desk Staff and Teams.
  • David Staughton is a conference speaker, business consultant and mentor.

About Dave

David “Big Dave” Staughton is an Award-winning Certified Speaking Professional (CSP) with over 15 years of professional speaking & consulting experience. He is a past board member of Professional Speakers Australia and a past advisor to a large Australian speakers bureau and online speakers website. As an experienced International Keynote Speaker he has presented to over 750 Audiences in 10 Countries.

David’s most popular SPEAKING TOPICS cover  Growth Strategy, Teamwork, Service & Sales improvement – seasonality and sales slumps

He is also a successful serial entrepreneur and an expert on Growing Small Businesses in Turbulent Times

Dave offers….

    • Conference Speaking- Keynotes, Breakouts & Workshops
    • Master of Ceremonies for Conferences and Events
    • Team Training Workshops and Webinars

If you would like to read more NEW BLOGS for growing your business or more information about the speaking & conference industry please sign up to the e-newsletter or connect with me here on LINKEDIN or FACEBOOK

More Resources

  • Read BLOGS for SMALL BUSINESS
  • Read BLOGS for CONFERENCE ORGANISERS
  • Visit SpeakerAdvisor.com.au for Conference Organisers and Speakers
  • Visit SpecialistPracticeExcellence.com.au for Surgeons & Specialist Medical Practices
  • Visit BigHat.com.au for Hospitality Industry – Venues and Clubs

You can also download some of Dave’s FREE E-BOOKS available here.

Sign up for our Enewsletter (below) and get more ideas in your inbox

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

 

NEXT STEPS

  • Would you like to discuss your plans for an upcoming conference or event?
  • If you have an issue or question about a conference or training for your business please contact Dave
  • Book a “1 on 1” Session with Dave for an Online Meeting about your Business, Website or upcoming Conference

If you would like a chat or have any suggestions for this website please call or SMS David on +61408375100 or contact us

www.davidstaughton.com.au © David Staughton 2024 – All rights reserved

Ask David Staughton

  • This field is for validation purposes and should be left unchanged.

Get More Ideas In Your Inbox - Sign Up For Enews

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Contact

PO Box 1050, North Caulfield,
Melbourne, Victoria, Australia  3161
Email: david@davidstaughton.com.au

Mobile Phone:  +61408375100

Quick Links

  • About
  • Services
  • Speaking Topics
  • Testimonials
  • Blog
  • Resources
  • Contact

Speaking Topics

  1. GROW ALL YEAR ROUND
  2. MINDSET FOR TOUGH TIMES
  3. FINDING GROWTH OPPORTUNITIES

Training Topics

  • Be a Superstar – Serve, Sell and Satisfy Customers
  • How to sell more Functions, Events and Weddings

Popular Resources

  • Blogs
  • FREE e-Books
  • David’s Books

Stay Connected

davidstaughtondavidstaughtondavidstaughtondavidstaughton

© 2025 - David Staughton All Rights Reserved | Website by BSO Digital
Privacy Policy

Ask Dave

  • This field is for validation purposes and should be left unchanged.