How to Improve Customer Experience & Customer Service – Best Books & Resources
Delivering a great customer experience is vital if you want your customers and clients to return and tell others about your amazing products and services. Here are some great books that can help develop and nurture a Quality Service Culture in your business.
BEST Customer Service Books for Improving Your Customer Service Standards
Hug Your Customers by Jack Mitchell
Hug Your Customers by Jack Mitchell is a delightful and inspiring book that explores the power of exceptional customer service and the ways in which it can transform a business. With its strategies and real-world advice, this book is a must-read.
The book discusses an extensive range of themes, including the importance of customer feedback, the value of personalisation and customisation, and the ways in which exceptional customer service can drive growth and success. Jack Mitchell also provides guidance on how to build a customer-centric culture, and how to empower and motivate employees to deliver exceptional customer service.
One of the unique aspects of this book is its focus on the emotional aspects of customer service. The author emphasises the importance of empathy, kindness, and genuine care in building strong relationships with customers, and offers practical tips for delivering exceptional service with a personal touch.
It is a modern-day sales book that allows you to boost your customer service while maintaining quality relationships with your clients.
Up Your Service! – Ron Kaufman
“Up Your Service!” is a must-read book by Ron Kaufman that delves into the art of creating exceptional customer experiences. Drawing from years of experience in the service industry and his expertise in customer service training, Kaufman offers practical tips and actionable strategies to elevate your customer service game to the next level.
Ron Kaufman is a leader, motivational speaker and educator based in Asia. He has combined all his learnings into a book to help you build the right service culture and surprise & delight your patients.
The Power of Moments – Chip & Dan Heath
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us–and how we can learn to create such extraordinary moments in our life and work.
MY FAVOURITE Customer Service Books (THE CLASSICS)
I have many Customer Experience Books but these are my Customer Service Classics!
- Moments of Truth by Jan Carlzon
- Marriott’s Book – The Spirit to Serve by J.W.Marriott
- Disney Institute – Be Our Guest – Perfecting the Art of Customer Service
- How to Win Friends and Influence People by Dale Carnegie
