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10 Essentials for Leaders during a Crisis

March 16, 2020 David Staughton

Essentials for Leaders in a Crisis or Tough Times

  • Need some new ideas to improve your Results in times of crisis?
  • Would you like to grow your sales & profits?
  • Want to know the Secrets to Business Success in Tough Times?

Crisis Essentials for Leaders

Most Business Owners want a successful business. But the path to success has many obstacles – in fact 8 out of 10 businesses will ultimately FAIL.

If you want your business to survive then follow these 10 essentials for business success!

small business development

1. Just have ONE CAPTAIN

Decide who’s really ultimately in charge in times of crisis because “shared responsibility is no responsibility”.

Business relies on strong, decisive leadership.

Work out who is responsible for what. (Decide the Roles)

2. Create and Communicate More ORGANISATIONAL CLARITY

Be really clear about the roles and responsibilities within your company and articulate your vision.

Start with an updated Org Chart, Job Descriptions, revisit your Vision, Mission and Values.

3. FOCUS on the VITAL FEW or Critical Main Things when in Crisis

Focus on Just ONE or TWO Challenges at a time.

It’s really important to focus on the direction of your business, with special attention given to the FINANCIAL side of the business. Make a Plan and Prioritise. Try Liveplan

4. PLAN AHEAD (Remember the 6 P’s)

Prior preparation prevents a pretty poor performance!

Any planning helps – tax plans, cashflow plans, sales plans, marketing plans, biz plans. even a TO DO LIST helps!

Get clear on the plan.

5. Develop  your BUSINESS SYSTEMS & PROCESSES

‘Systemize the routine; humanize the exception’ – says FedEx founder Fred Smith.

Read this blog on Basic Business Systems & Processes

also Have a look at Waywedo – a systemising program

 

small business development melbourne

 

6. PRACTICE & IMPROVE

Make sure you offer cutting-edge customer service, even during crisis.

Aim for continuous improvement.

Survey people and ask for their ideas.

7. THINK DIFFERENT – Be Still and Silent when in Crisis

Spend more time THINKING about various ways to be different, innovative, creative and exclusive.

Try SSS – Some stillness, Silence and Solitude. Meditation and Mindfulness helps.

8. AVOID DELAY – Don’t Pretend

Learn to take action right now!

Implement, try and fail and try again. Just DO IT!

9. Go the EXTRA MILE – play the LONG GAME

Build great rapport and long term relationships by doing that little bit extra.

Think of the future benefits of great relationships – not short-term wins.

10. CASHFLOW IS KING – Watch your cashflow and Adjust your PRICES

  • “If your sales volume is going up, put UP your prices,
  • If your sales volume is going down, improve your customer service and marketing effort”

 

If you Want to Implement these Ideas – Get yourself an Accountability Buddy or a Coach

Personal Development, Practice Management Grow a Successful small business

ABOUT Specialist Practice Excellence

Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead Generation & Enquiry Conversion for Specialist Plastic Surgeon practices across Australia and New Zealand.

Brooklyn and David Staughton can help you grow your Specialist Practice.
Specialist Practice Excellence

  • David is a conference speaker, consultant and mentor to many surgeons and specialist practices. He is an award-winning businessman & speaker who is an expert at growing practices and smaller businesses. As an experienced International Keynote Speaker he has presented to over 750 Audiences in 10 Countries.
  • Brooklyn is a skilled Trainer of Front Desk Staff, Surgeon Medical Secretaries and Patient Advisors

We help Specialist Surgeons, Practice Managers improve their practice operations, manage their time better and grow their income sustainably to live a better life.

David’s most popular SPEAKING TOPICS cover Practice Leadership & Teamwork, Strategy, Service & Sales Improvement.

Find out more….

Read the BLOGS for ideas to help improve your Practice

If you would like to read more NEW BLOGS for improving your practice or more information  please sign up to the e-newsletter or connect with David on LINKEDIN or FACEBOOK

You can also download some of the FREE E-BOOKS available here.

NEXT STEPS

  • Would you like to discuss your plans to grow your specialist practice?
  • Book a “1 on 1” Session with Dave for an Online Zoom Meeting about your Practice

If you have an issue or question about your practice please call or contact us

www.davidstaughton.com.au © David Staughton 2022 – All rights reserved

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The IMPACT of the Corona Crisis on Different Industries and the Australian Economy

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PO Box 1050, North Caulfield,
Melbourne, Victoria, Australia  3161
Email: david@davidstaughton.com.au
Phone – Australia : (03) 9525 8515

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