Tips for Training Your Phone Team and Front Desk Staff Answering the phone isn’t just an admin task — it’s one of the most powerful sales and service tools in your business. Every call is a moment of truth. It could be a curious first-timer, a ready-to-buy customer, or a valuable referrer. And the way
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How I learnt that Phone Skills Training is Essential It takes a lot of money and effort to get the phone to ring with a potential new customer! The marketing cost for each inbound prospect call is between $50 and $200. Whether the prospect buys and how much they spend is totally dependent on the
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Best Questions to Ask to Convert More Phone Enquiries into Sales Every big sale starts with a conversation — and often, that conversation begins on the phone. Whether it’s a first-time enquiry or a follow-up call, the way your team handles inbound calls can make or break a potential high-value sale. In a competitive marketplace,
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