GROWING A VIP SERVICE CULTURE – Love Your Frontline Team
- Are you delivering an awesome customer experience?
- Want a better online reputation?
- Want more loyal customers and referral business?
This Conference Presentation and Workshop by David Staughton covers the amazing benefits and strategies of Growing a VIP Service Culture.
In turbulent times, looking after your customers is critical to getting more repeat business & referrals.
Your business is judged on its first impressions and this is dependent on your frontline team.
This highly practical presentation is based on REAL experiences across many industries.
You’ll find out what other successful organisations have done to “fire up their frontline” and develop a ‘serve, sell and smile’ culture.
During this interactive and fun session we’ll cover:
- How to Attract, Keep and Inspire your front-line team members
- The ABC’s of Customer Success
- Harnessing the “Power of Love” – Love Goggles, Love Bucket & Love Languages
- Understand Multi-generational workplace values and communication channels
Based on lessons and learnings from David & Michelle’s Book – The VIP Principle
ABOUT David Staughton CSP & Big Hat
David “Big Dave” Staughton is “The Growth Habits Guy”. David is an Award-winning Certified Speaking Professional (CSP) with over 15 years of professional speaking & consulting experience. He is a past board member of Professional Speakers Australia and an advisor to a large Australian speakers bureau.
Big Hat Professional Services provides Workshops, Webinars and Training on Sales, Service & Growth Strategies using Certified Speakers and Trainers.
Dave’s most popular SPEAKING TOPICS cover Strategy, Service & Sales and Leadership & Teamwork for small business.
He is also a successful serial entrepreneur and an expert on “Growth Habits” & Growing Small Businesses
Dave can offer….
- Conference Speaking & Workshops
- Master of Ceremonies
- Complete Conference Package
- Mentoring & Masterminds
- Team Training Workshops
- Business Growth Consulting & Advisory
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You can also download some of the FREE E-BOOKS available here.
NEXT STEPS WITH DAVE
- Would you like to discuss your plans for an upcoming conference or event?
- Maybe an online consultation to discuss a challenging Business issue?
Book a “1 on 1” Session with Dave for an Online Meeting about your Business or upcoming Conference
If you would just like a chat or have any suggestions for this website please call David on 0408375100 or contact us