Best Patient Experience Books and Resources for Plastic Surgery Practices

How to Improve Patient Experience & Customer Service at Your Plastic Surgery Practice – Best Books & Resources

Delivering a great patient experience is vital if you want your patients to return and tell others about your amazing aesthetic and surgical services.

Here are some great books that can help develop and nurture a Quality Service Culture in your practice.

Best Patient Experience Books

Understanding and Dealing with Plastic Surgery Patients

Subliminally Exposed by Steven DayanSubliminally Exposed by Steven Dayan

Subliminally Exposed by Steven Dayan is a book that explores the psychology of beauty and the role it plays in our everyday lives. The book offers insights into the power of non-verbal communication and the ways in which our perceptions of beauty influence our behaviour and decision-making.

The book encompasses an extensive scope of subjects, including the science of beauty, the impact of social media on beauty standards, and the ways in which beauty is used in marketing and advertising. Steven Dayan also provides guidance on how to leverage the power of beauty in your personal and professional life, and how to use beauty as a tool for building relationships and achieving success.

One of the unique aspects of this book is its focus on the unconscious and subliminal influences that beauty has on our perceptions and behaviour. The author emphasises the value of understanding the hidden messages that beauty sends, and how to use that understanding to achieve your goals and build positive relationships with others.

Subliminally Exposed is a book for anyone interested in the psychology of beauty and the ways in which it influences our lives. With its fascinating insights and practical tips, this book will help you understand the power of beauty and use it to achieve success in your personal and professional life.

 

Childhood Abuse, Body Shame and Addictive Plastic Surgery by Mark B ConstantianChildhood Abuse, Body Shame and Addictive Plastic Surgery by Mark B Constantian

Childhood Abuse, Body Shame and Addictive Plastic Surgery by Mark B. Constantian is an insightful book that explores the complex relationships between childhood abuse, body shame, and addictive plastic surgery. The book offers a unique perspective on the motivations behind plastic surgery and the psychological factors that drive addiction.

The book surveys a wide array of subjects, including the impact of childhood abuse on body image and self-esteem, the role of plastic surgery in addressing body shame, and the addictive nature of plastic surgery. The author also provides guidance on how to identify and treat patients who are struggling with addictive plastic surgery.

One of the unique aspects of this book is its focus on the intersection of psychology and plastic surgery. The author emphasises the importance of understanding the emotional and psychological factors that drive plastic surgery addiction, and the need for a compassionate and holistic approach to treatment.

Childhood Abuse, Body Shame and Addictive Plastic Surgery is a must-read for plastic surgeons and mental health professionals who work with patients struggling with plastic surgery addiction. With its insightful analysis and practical guidance, this book will help you understand the complex relationship between childhood abuse, body shame, and addictive plastic surgery, and provide effective and compassionate treatment to those in need.

The Smile Prescription by Dr CastellanoThe Smile Prescription by Dr Castellano

The Smile Prescription by Dr Rich Castellano is a book that explores the power of a smile and its impact on overall health and wellbeing. The book offers insights into the science of happiness and the ways in which a smile can improve our physical and emotional health.

The book spans a broad range of topics, including the neuroscience of happiness, the connection between smiles and positive emotions, and the ways in which a smile can improve relationships and social interactions. Dr Castellano also provides guidance on how to improve your smile and achieve greater happiness and well-being.

One of the unique aspects of this book is its emphasis on the value of a beautiful and healthy smile. The author emphasises the importance of dental health and its impact on overall health and well-being, and provides practical tips and advice for improving the appearance and health of your smile.

The Smile Prescription is a must-read for anyone interested in the science of happiness and the power of a smile. With its insightful analysis and practical guidance, this book will help you understand the importance of a healthy and beautiful smile, and provide you with the tools you need to achieve greater happiness and well-being.

Read about this great book on patient selection and clinic culture for plastic surgeons – click to read a quick summary.

 

The Patient Centred Payoff by Judy Capko and Cheryl BiseraThe Patient Centred Payoff by Judy Capko and Cheryl Bisera

The Patient-Centred Payoff by Judy Capko and Cheryl Bisera is a book for medical professionals seeking to improve patient experience and satisfaction while simultaneously growing their practices. The authors provide tips to optimise practice operations, increase revenue, and improve patient satisfaction.

The book discusses many topics, including how to build a strong practice brand, how to improve the patient experience, how to use technology to improve operations, how to manage staff effectively, and how to handle difficult patients and situations. Capko and Bisera emphasise the importance of patient-centred care, which not only benefits the patient but also benefits the practice.

One of the unique aspects of this book is its focus on the financial benefits of patient-centred care. The authors demonstrate how improving patient experience and satisfaction can lead to increased revenue, lower staff turnover, and greater patient retention.

The Patient-Centred Payoff is recommended for medical professionals who want to build a thriving practice while providing the best care possible for their patients. The ideas in this book can help you improve the patient experience, build patient loyalty, and grow your practice in a competitive industry.

 

Improving Patient Satisfaction Now by Nelson, Wood and BrownImproving Patient Satisfaction Now by Nelson, Wood and Brown

Improving Patient Satisfaction Now by Nelson, Wood and Brown is an in-depth tutorial for healthcare professionals seeking to improve patient satisfaction in their practice.

The book covers topics such as the importance of effective communication, the value of creating a positive and welcoming environment for patients, and the ways in which healthcare professionals can leverage technology and innovation to improve patient care and satisfaction. The authors also provide guidance on how to create and implement effective patient satisfaction surveys, and how to use feedback to improve practice operations and patient outcomes.

One of the unique aspects of this book is its emphasis on the importance of continuous learning and improvement in healthcare. The authors emphasise the value of ongoing education and training for healthcare professionals, and provide practical guidance on how to develop and implement effective professional development programs.

 

Useful Customer Service Books for Improving Patient Experience

Hug Your Customers by Jack MitchellHug Your Customers by Jack Mitchell

Hug Your Customers by Jack Mitchell is a delightful and inspiring book that explores the power of exceptional customer service and the ways in which it can transform a business. With its strategies and real-world advice, this book is a must-read.

The book discusses an extensive range of themes, including the importance of customer feedback, the value of personalisation and customisation, and the ways in which exceptional customer service can drive growth and success. Jack Mitchell also provides guidance on how to build a customer-centric culture, and how to empower and motivate employees to deliver exceptional customer service.

One of the unique aspects of this book is its focus on the emotional aspects of customer service. The author emphasises the importance of empathy, kindness, and genuine care in building strong relationships with customers, and offers practical tips for delivering exceptional service with a personal touch.

It is a modern-day sales book that allows you to boost your customer service while maintaining quality relationships with your clients.

Up Your Service! – Ron KaufmanUp Your Service! – Ron Kaufman

“Up Your Service!” is a must-read book by Ron Kaufman that delves into the art of creating exceptional customer experiences. Drawing from years of experience in the service industry and his expertise in customer service training, Kaufman offers practical tips and actionable strategies to elevate your customer service game to the next level.

Ron Kaufman is a leader, motivational speaker and educator based in Asia. He has combined all his learnings into a book to help you build the right service culture and surprise & delight your patients.

The Power of Moments – Chip & Dan Heath

The Power of Moments by Chip Heath, Dan Heath (9780552174459) - PaperBack - Business & Finance Careers

  • The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us–and how we can learn to create such extraordinary moments in our life and work.

MY FAVOURITE Customer Service Books (THE CLASSICS)

MY FAVOURITE Customer Service Books (THE CLASSICS)

I have many Patient Experience Books but these are my Customer Service Classics!

  • Moments of Truth by Jan Carlzon
  • Marriott’s Book – The Spirit to Serve by J.W.Marriott
  • Disney Institute – Be Our Guest – Perfecting the Art of Customer Service
  • How to Win Friends and Influence People by Dale Carnegie

Medical, Health & Dental Patient Experience Experts

Further Resources for Practice Leaders – More Leadership Books to Improve Your Culture

ABOUT Specialist Practice Excellence

Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead Generation & Enquiry Conversion for Specialist Plastic Surgeon practices across Australia and New Zealand. Brooklyn and David Staughton can help you grow your Specialist Practice.
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  • David is a conference speaker, consultant and mentor to many surgeons and specialist practices. He is an award-winning businessman & speaker who is an expert in growing practices and smaller businesses. As an experienced International Keynote Speaker he has presented to over 750 Audiences in 10 Countries.
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