Improving Patient Experience & Customer Service at Your Plastic Surgery Practice – Best Books for Plastic Surgery practices
Delivering a great patient experience is vital if you want your patients to return and tell others about your amazing aesthetic and surgical services.
Here are some great books that can help develop and nurture a Quality Service Culture in your practice.
The Smile Prescription by Dr Rich Castellano
Hug Your Customers – Jack Mitchell
- It is a modern-day sales book that allows you to boost your customer service while maintaining quality relationships with your clients.
Up Your Service! – Ron Kaufman
- Ron Kaufman is a leader, motivational speaker and educator. He has combined all his learnings into a book to help you build the right service culture and surprise & delight your patients.
The Power of Moments – Chip & Dan Heath
- The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us–and how we can learn to create such extraordinary moments in our life and work.
BEST Customer Service Books (THE CLASSICS)
I have many Patient Experience Books but these are my Customer Service Classics!
- Moments of Truth by Jan Carlzon
- Marriott’s Book – The Spirit to Serve by J.W.Marriott
- Disney Institute – Be Our Guest – Perfecting the Art of Customer Service
- How to Win Friends and Influence People by Dale Carnegie
Medical, Health & Dental Patient Experience Experts
Further Resources for Practice Leaders – More Leadership Books to Improve Your Culture
- SPE Blog – Best Leadership Books & Resources for Plastic Surgeons & Specialist Practice Managers
- SPE Blog – Best Books and Resources for Time Management for Surgeons & Practice Managers
- SPE Blog – Tech Tips & Tools for Busy Specialist Practices
- List of the Best Australian Experts and Speakers on Customer Service and Customer Experience
ABOUT Specialist Practice Excellence
Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead Generation & Enquiry Conversion for Specialist Plastic Surgeon practices across Australia and New Zealand. Brooklyn and David Staughton can help you grow your Specialist Practice.
- David is a conference speaker, consultant and mentor to many surgeons and specialist practices. He is an award-winning businessman & speaker who is an expert in growing practices and smaller businesses. As an experienced International Keynote Speaker he has presented to over 750 Audiences in 10 Countries.
- Brooklyn is a skilled Trainer of Front Desk Staff, Surgeon Medical Secretaries and Patient Advisors to help improve service and productivity
We help Specialist Surgeons, Practice Managers improve their practice operations, manage their time better and grow their income sustainably.
David’s most popular SPEAKING TOPICS cover Practice Leadership & Teamwork, Strategy, Service & Sales.
Find out more….
Read these BLOGS for ideas to help improve your Specialist Practice
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You can also download some of the FREE E-BOOKS available here.
- Would you like to discuss your plans to grow your specialist practice? Book a “1 on 1” Session with Dave for an Online Zoom Meeting about your Practice
If you have an issue or question about your practice please call or SMS David on (+61) 0408375100 or contact us
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